> For the complete documentation index, see [llms.txt](https://nway.gitbook.io/prlw/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nway.gitbook.io/prlw/troubleshooting/how-to-submit-a-support-ticket.md).

# How to Submit a Support Ticket

## How do I submit a support ticket in-game?

Submitting a ticket in-game is always the preferred method of contacting us as doing so includes critical information about your account that can help us solve your issue and can reduce any delay caused by missing needed information.

### To submit a ticket in-game

1\. Tap the `Settings` button located at the top right corner of the home screen (gear icon)

2\. Tap the `Support` button

3\. Make use of the FAQ articles to have your question addressed. If our FAQ articles weren't able to provide the needed help let us know by answering "Was this helpful?" If the article did not address your concern select "No", then "Contact Us". You can also tap the Icon on the top right when viewing an article to submit.

## What to Include in Your Ticket

To get a fast response, always include:

* **Player ID:** (Found in the Settings menu, starts with digits/letters).
* **Exact Issue:** (e.g., "Missing Purchase," "Stuck in Login Loop").
* **Screenshots:** If you are reporting a purchase error or a harasser, you **must** attach a screenshot using the paperclip/image icon in the chat window.
* **Video:** If you have video capture(s) of your issue, please attach it to your support ticket.

## Where can I contact support out of the game?

The support site can be found here:  <https://support.nwayplay.com/hc/en-us>